The Generative AI
Glossary for
Small Business Owners
Want to understand how artificial intelligence common terms and how it works? Here's a generative AI primer for busy business owners.
Search glossary
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
View All
Bias
Bias
Understand AI bias in customer support. Learn its impact on small businesses, methods of detection, and mitigation strategies.
Fine-tuning
Fine-tuning
Unlock AI's potential: Learn how fine-tuning transforms customer support for small businesses, driving better results!
RAG
RAG
Unlock AI's secret weapon: Discover how Retrieval Augmented Generation boosts small business customer support!
Supervised learning
Supervised learning
Explore supervised learning in AI support. Discover applications for small businesses and strategies for implementation.
Reinforcement Learning
Reinforcement Learning
xplore reinforcement learning in AI support. Discover its impact on small businesses and strategies for implementation.
Prompt Defense
Prompt Defense
Discover how prompt defense in AI protects small business support. Learn strategies for implementation and benefits.
Machine Learning Bias
Machine Learning Bias
Explore machine learning bias in AI support. Learn its impact on small businesses and discover strategies for mitigation.
Hallucination
Hallucination
xplore AI hallucinations in support. Learn how small businesses can prevent misinformation and maintain customer trust with AI.
GPT
GPT
Explore how GPT transforms small business support, enhancing AI with human-like text for better communication and solutions.
Foundation Model
Foundation Model
Discover how Foundation Models revolutionize AI support for small businesses, enabling versatile and cost-effective solutions
Gen AI
Gen AI
xplore how Generative AI transforms small business support, enabling creative solutions and personalized interactions at scale.
Issue Tracker
Issue Tracker
Discover how AI-enhanced issue trackers revolutionize small business customer support, streamlining problem resolution and improving product quality.
Tiered Support
Tiered Support
Explore how AI enhances tiered support in small business customer service, optimizing workflow and escalation processes for efficient issue resolution.
First Reply Time
First Reply Time
Discover how AI optimizes First Reply Time in small business customer support, boosting satisfaction and efficiency through rapid response strategies.
Feedback Loop
Feedback Loop
Discover how AI-enhanced feedback loops revolutionize small business customer support, driving continuous improvement and customer satisfaction.
Conversational AI
Conversational AI
Explore how Conversational AI transforms small business customer support, enabling natural, efficient interactions and personalized experiences.
Text to Speech
Text to Speech
Discover how Text to Speech AI revolutionizes small business customer support, enhancing accessibility and enabling dynamic voice interactions.
Speech to Text
Speech to Text
Explore how Speech to Text AI transforms small business customer support, enabling efficient voice-based interactions and expanding accessibility.
Language Detection
Language Detection
Discover how language detection in AI enhances multilingual customer support for small businesses, improving global reach and satisfaction.
LLM
LLM
Explore how Large Language Models (LLMs) revolutionize small business customer support, enhancing efficiency and personalization.
Voice Search Optimization
Voice Search Optimization
Explore how Voice Search Optimization Effectiveness helps small businesses boost visibility and accessibility in the era of AI-powered voice assistants.
Self-Service
Self-Service
Discover how Self-Service empowers small business customers to find solutions independently, enhancing satisfaction and reducing support costs.
First Contact Resolution
First Contact Resolution
Explore how First Contact Resolution boosts small business customer satisfaction and efficiency by solving issues in a single interaction.
Fallback Response
Fallback Response
Discover how Fallback Responses in AI customer support systems help small businesses maintain smooth interactions even when queries stump the AI.
Customer Service Chatbot
Customer Service Chatbot
Explore how AI-powered Customer Service Chatbots revolutionize small business support, offering 24/7 assistance and personalized interactions.
Natural Language Processing
Natural Language Processing
Discover how Natural Language Processing enables small businesses to offer human-like customer interactions, boosting support quality and efficiency.
Machine Learning
Machine Learning
Explore how Machine Learning empowers small businesses to enhance customer support through data-driven insights and automated problem-solving.
FAQ Automation
FAQ Automation
Discover how FAQ Automation uses AI to revolutionize small business customer support, boosting efficiency and reducing costs.
Chatbot Training
Chatbot Training
Discover how chatbot training enhances small business support, improving AI interaction quality and efficiency through strategic learning processes.
AI-Powered Search
AI-Powered Search
Discover how AI-Powered Search enhances small business customer support, improving user experience and search accuracy while driving conversions.
Multilingual Support
Multilingual Support
Discover how AI-powered multilingual support expands small business reach, enhances customer satisfaction, and streamlines global operations.
Personalization
Personalization
Explore how AI-driven personalization transforms small business support with tailored experiences, increased efficiency, and improved customer satisfaction.
Human-in-the-Loop (HITL)
Human-in-the-Loop (HITL)
Learn how Human-in-the-Loop AI enhances small business support, combining machine efficiency with human expertise for improved service.
Resolution Rate
Resolution Rate
Learn how AI-enhanced Resolution Rate improves small business customer support efficiency, satisfaction, and provides insights for strategy optimization.
Live Agent Handoff
Live Agent Handoff
Discover how Live Agent Handoff in AI customer support enhances small business operations, ensuring seamless transitions and efficient resource use.
Customer Satisfaction Score
Customer Satisfaction Score
Learn how AI-enhanced CSAT Scores improve small business customer support, offering insights for better service quality and data-driven decisions.
Knowledge Base
Knowledge Base
Learn how AI-powered knowledge bases revolutionize small business support, offering instant information access and improved customer satisfaction.
Virtual Assistant
Virtual Assistant
Explore how AI virtual assistants transform small business support with efficient task management, personalized service, and cost-effective solutions.
AI Chatbot
AI Chatbot
Explore how AI chatbots revolutionize small business customer support with 24/7 assistance, personalized interactions, and cost-effective solutions.
Automated Responses
Automated Responses
earn how automated responses improve small business support. Explore strategies and best practices for AI-powered solutions.
Backend
Backend
Explore Backend development, focusing on server-side logic and infrastructure that powers the frontend user experience.
Ready to add AI to your customer support team?
Add an AI Agent to your site in 2 minutes that will help your customers find what they're looking for. You can get started with QuestWiz on a 7-day free trial.
Our Products
